Centralized Scheduler

Job Type: Full-time
Location: Natchitoches Regional Medical Center
Department: ADMIT DEPARTMENT
 

Description:

Position Summary

The Centralized Scheduler schedules patients for most non-invasive procedures and lab work according to the established policies and procedures. This position coordinates processes with hospital departments and physician office staff and supports effective and efficient department operations. The Scheduler will also verify Medicare and Medicaid eligibility on Recurring accounts such as Speech Therapy, Geri Psych Outpatient Accounts and Long Term Care out Patients accounts. The Scheduler will also be the person to admit the Emergency Room Physicians accounts for Corporation 3 on a daily basis.

Primary Responsibilities

A. Scheduling

Coordinates events with department control person, supporting and maintaining

block time rules and requirements; schedules patients for non-invasive

procedures and lab studies such as all forms of imaging, cardiovascular studies,

neurodiagnostics, therapeutic respiratory treatments, and other telephoned or

faxed laboratory studies; identifies availability of medical and technical staff and

communicates prep information to patient and/or physician’s office.

B. Administrative

Receives and reviews patient demographic and financial information; verifies

appropriate diagnosis for scheduled event; communicates scheduled events to

areas involved in patient process and patient care to facilitate patient care flow;

performs daily quality assurance checks; verifies accuracy of schedule for

upcoming week.

C. Record Keeping and Reporting

Generates accounting productivity report one week of each month to monitor

telephone usage.

D. Miscellaneous

Attends staff meetings as required; participates in emergency and disaster

situations; performs miscellaneous duties as deemed appropriate and when assigned by supervisor.

Competencies

1. Ability to type 35 wpm.
2. Ability to read, write, speak, understand, and communicate effectively in English.
3. Knowledge of medical terminology required.
4. Knowledge of admitting procedures required.
5. Ability to communicate well with people one-on-one, both in person and on the telephone.
6. Knowledge of basic computer knowledge.
7. Ability to pay close attention to details.
8. Ability to respond calmly and courteously when confronted with upset customers.
9. Ability to use appropriate discretion in handling confidential information and materials.
10. Ability to work with minimum supervision.
11. Ability to handle demand of numerous phone calls and frequent interruptions.

Supervisory Responsibility

None.

Requirements:

Required Education and Experience

1. High school diploma or GED required.

Preferred Education and Experience

1. Three years of clerical experience involving customer service or meeting and dealing with the public, one year of which must have been in a medical office or hospital setting.